Covid-19

20.03.2020

Temporary closure of Cité Hôtels Group establishments from Wednesday, March 18 at 3 p.m. for an indefinite period.


Following the latest government decisions, and in order to fight effectively against the spread of COVID-19, in a spirit of responsibility and national solidarity, the Cité Hôtels group made the decision to close all of its hotel establishments as of Wednesday, March 18, 2020 after departures of the last customers of the previous day and this for an indefinite period.

We offer all of our customers who have reserved during the period of our temporary closure, the following conditions:

Postponement possible until April 30, 2021.
The hotel can also issue a credit note for flexibility.

Each reservation can be modified by changing the date. Changing the date may result in a different rate, the customer must pay the difference in rate.

For reservations made through an OTA or a travel agency, we invite our customers to contact them directly.


For more precise information on the status of your reservations and for any questions, please contact the reservation department of each hotel directly:

CARCASSONNE
HOTEL DE LA CITE - MGALLERY HOTEL COLLECTION: h8613@accor.com
BESTWESTERN HOTEL LE DONJON: info@bestwestern-donjon.com
HOTEL MERCURE CARCASSONNE LA CITE: h1622@accor.com

TOULOUSE
LA COUR DES CONSULS HOTEL & SPA - MGALLERY HOTEL COLLECTION: ha086@accor.com

FIGEAC
MERCURE FIGEAC VIGUIER DU ROY HOTEL: hb5v9@accor.com

All our teams are mobilized to strive to respond as quickly as possible to your requests, however due to the large number of emails expected in the coming days, we thank in advance all our customers for their patience.

Our site www.cite-hotels.com and our social networks will be regularly updated with the latest information.

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